At Balloon & Bloom Event Co., customer satisfaction is our top priority. We strive to ensure that every product we offer is of the highest quality and meets your expectations. Due to the nature of our products, all sales are final with the exception of items that arrive damaged.
Damaged Items:
If you receive a product that is damaged, please follow these steps to initiate a return or exchange:
Contact Us: Notify us within 7 days of receiving your order. You can reach us at info@balloonandbloomeventco.com with your order number and a description of the damage.
Provide Evidence: Please include photos of the damaged item(s) and the packaging it arrived in. This helps us understand the issue and improve our services.
Return Authorization: Once your claim is reviewed and approved, we will provide you with a return authorization and instructions on how to return the item(s).
Return Shipping: We will cover the cost of return shipping for damaged items. Please ensure the item is securely packaged to prevent further damage during transit.
Refund or Replacement: Upon receiving the damaged item, we will inspect it and process a refund or send a replacement at no additional cost to you.
Non-Returnable Items:
Items that are not damaged or defective
Customized or personalized products
Used or partially used products
Any item not in its original condition is damaged, or missing parts for reasons not due to our error
Final Sale:
All sales are final and are not eligible for return or exchange, except in cases where the product arrives damaged as detailed above.
Contact Information:
For any questions or concerns regarding our return policy, please contact us at:
Email: info@balloonandbloomeventco.com
Phone: 601-265-1928
Thank you for your understanding and support of Balloon & Bloom Event Co.
